Contact Center Stress Management: Signs, Symptoms, and Solutions

Increasing customer expectations, a fast-paced environment, constant demands, and what seems like a never-ending stream of changes – add it all together, toss in a few extra ingredients (like repetitive tasks and a lack of the right tools) and what do you get? More than likely STRESS and not the good kind!

So how do you spell RELIEF? What can you as a manager/supervisor/team leader do for your teams and for yourselves, to help alleviate some of the “bad stress” before it becomes burnout and turnover?

You will learn:

• The effects of stress
• Common causes of stress and how to cope with them
• Stress profiles and the variety of ways to deal with stress
• How to help yourself and team members prevent and/or manage stress
• Managing change to help reduce stress
• Additional resources on stress and change management

Who should attend?

Call center managers and supervisors who want to make their contact center environment a less stressful place to work.

Date:	Price:
Mar 4, 12pm-2pm EST	$299.00
Jun 2, 2pm-4pm EST	$299.00

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