Supervising Your Team to Success Two-Part Web Seminar Series, Part 1: Meetings, Conflicts and Team Development

As a call center supervisor, you’re job is so vitally important. In a nutshell, your role is to create the environment for enthusiastic, productive, satisfied frontline agents. But how long has it been since you spent time thinking about how you could do your job better?

Spend the time now! In just two short hours, you will discover ways to move your team to a higher level. Discover how to energize your team meetings and make them more productive. Learn ways to effectively resolve – and prevent – conflict. Better understand team dynamics and how to help each member feel valued.

Attend this seminar and you will:

• Facilitate more effective team meetings
• Avoid common meeting blunders
• Identify how conflict can be used as friend or foe
• Explore 5 conflict handling styles
• Navigate through the team development cycle
• Improve your role as leader and facilitator

Whether you are a new supervisor or someone who knows the ropes, you will enjoy this opportunity to think about your team and ways you can help your team flourish.

Value added materials

• Printable Slide Presentation
• Development Planning Worksheet
• Sample Team Development Cycle Roles
• Team Facilitation Tip Sheet

Who should attend?

This seminar is appropriate for team leaders and supervisors who want to improve their ability to supervise in a team environment. The material in this seminar is at a basic to intermediate level.

Pricing

Pricing is per computer connection, not per person. Many companies attend these sessions in conference rooms to allow as many participants as possible to attend at the same low price.

Use this page to register for Part 1 only of this series. Register for Part 2 individually. Attend both parts in the series and receive the free book Not By the Seat of My Pants!

Date:	Price:
Live Seminar Recording	$299.00

Call Center Learning Solutions "Training the voice of your business" ©