Supervising Your Team to Success Two-Part Web Seminar Series, Part 2: Motivating, Mentoring and Measuring

Just think of how boring your job would be if all agents were highly motivated top-performers. Well, maybe you think that would be paradise. In the real world, we all need morale boosters from time to time, especially in the ever-changing call center! Your ability to motivate, mentor and measure is vital to your center’s success.

Attend this seminar and you will learn a wealth of tips to motivate, mentor and measure more effectively. Learn how to take a more intentional approach to motivation. Uncover the power of mentoring and how to make time for it. And, discover how to convince agents that measurement is positive to their growth and development.

During the seminar, you will learn how to:

• Recognize signals indicating the need for a morale boost
• Review case studies of motivation that have worked long term
• Use proven criteria to motivate more effectively (STRETCH)
• Make time for a mentoring program
• Use measurement as a way to catch agents doing it right!

Call centers are all about people. Take the time to attend this session and find out how to boost the morale and job satisfaction of the people you supervise.

Value added materials

• Printable Slide Presentation
• STRETCH motivation program handout
• Call Center Management Review articles
• Call Center Supervisors: The New Superheroes of the Workplace

Who should attend?

This seminar is appropriate for team leaders and supervisors who want to improve their ability to motivate and manage. The material in this seminar is at a basic to intermediate level.

Pricing

Pricing is per computer connection, not per person. Many companies attend these sessions in conference rooms to allow as many participants as possible to attend at the same low price.

Date:	Price:
Live Seminar Recording	$299.00

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