Contact Center Management: Developing Supervisors Who Lead

Large amounts of time and money are spent trying to attract and retain call center agents who are able to represent your company in an organized, consistent manner… but somehow the message doesn’t always get to the agents. It can get lost in translation as many supervisors lack the skills to effectively manage their teams. Taking the time to develop the skills of your supervisors will have a direct, positive impact on the performance of frontline agents.

Attend this seminar and you will increase your ability to:

• Identify the best supervisors for your center
• Provide supervisors with the tools they need to get the job done
• Prepare supervisors with the skills they need to be effective
• Be able to leverage strengths across your team to make a larger impact
• Enhance the center’s ability to meet goals with less effort!

With a focus on why supervisor development is important, this seminar will enable you to foster a leadership climate that will increase your supervisors’ ability to lead. If you frequently devote time and resources to addressing customer satisfaction, employee satisfaction and performance improvement issues, attend this seminar to find ways you can find and develop great supervisors.

Who should attend?

Call center vice presidents, directors and managers who wonder how they can reduce attrition in their call center, meet objectives more consistently and be surrounded by engaged, enthusiastic agents.

Date:	Price:
Dec 7, 2pm - 4pm EST	$299.00

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