Time Management in the Time-Critical Call Center Environment

The calls keep coming. The clock keeps ticking. Call centers are incredibly time-sensitive environments in which to work. And supervising in a call center requires excellent time management skills.

This seminar will explore methods and frameworks that will help you be a better time manager. It draws from the best general time management principles and applies them directly to the specific challenges of supervising in a call center.

This seminar will be worth your time as you:

• Learn the principles of effective time management
• Examine a framework of how to prioritize diverse tasks
• Identify problem areas that drain your time
• Uncover tips to improve organization
• Discover how to identify high-impact tasks that are worth every minute they take

If time management is a challenge for you, take the time to attend this seminar that is focused on the environment you face every day.

Value added materials

• Printable Slide Presentation
• Sample Supervisor Job Description - Prioritized
• Incremental Daily Time Management Sheet
• Time Management Analysis Sheet
• Time Management Resource List

Who should attend?

This seminar is appropriate for team leaders and supervisors who want to improve their ability to manage their time in the context of supervising in a call center. The material in this seminar is at a basic to intermediate level.

Pricing

Pricing is per computer connection, not per person. Many companies attend these sessions in conference rooms to allow as many participants as possible to attend at the same low price.

Date:	Price:
Live Seminar Recording	$299.00

Call Center Learning Solutions "Training the voice of your business" ©