VoIP in the Call Center: What You Need to Know Today to Plan for Tomorrow

Voice over Internet Protocol (VoIP) is a significant change to contact center technology infrastructure. It’s an inevitable progression that offers new opportunities for contact centers, along with potential for reduced costs. But it is not something that can be taken lightly; planning for the migration to VoIP is critical to success. Now is the time to get educated about VoIP and begin planning for the migration in your center.

Join Lori Bocklund, President of independent consulting firm Strategic Contact and ICMI Technology Management advisor, to learn more about VoIP:

• Key differences between traditional voice communications and VoIP
• Call center application opportunities offered by VoIP
• VoIP architecture options — IP-enabled and IP-centric
• Implications of VoIP for the rest of your contact center infrastructure
• Tips for success in migrating to VoIP

Like any technology that is an enabler in the call center, VoIP planning requires input from technologists — both IT and telecom — and users. This seminar will provide you with the foundation you need to be an active participant in the VoIP planning for your contact center.

Value added materials

• Printable Slide Presentation
• VoIP Handout
• “VoIP: It’s Not Just about Switches Anymore!”
• “Business Continuity for the Contact Center: New Issues, New Options”

Who should attend?

Directors, managers, supervisors and technologists who are responsible for technology decisions in the call center. The material in this seminar is at an intermediate level, but is appropriate for decision-makers without extensive technical backgrounds.

Pricing

Pricing is per computer connection, not per person. Many companies attend these sessions in conference rooms to allow as many participants as possible to attend at the same low price.

Date:	Price:
Live Seminar Recording	$299.00

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