Words and Tone: Your Voice as a Powerful Customer Service Tool - For Your Frontline Agents

The words you use and your tone of voice are your primary customer service tools. What you say and how you say it are important to delivering great service. But all too often we take them for granted.

In this web seminar, you'll learn how to put your best "voice" forward so you can enhance your call results. Prepare to turn a phrase and practice vocal techniques that will elevate your service personality.

You will:

• Recognize and overcome vocal stereotypes
• Articulate clearly
• Use volume, rate and inflection to enhance your message
• Pronounce common words properly
• Choose positive phrases

Whether you service, sell or provide tech support, this seminar will positively impact your ability to develop outstanding rapport with customers. Particularly helpful for agents handling calls from angry or dissatisfied customers! Attend this seminar with your entire team and experience the effects of improving your words and tone.

Value added materials

• Printable Slide Presentation
• Recording Script for Pre- and Post-Training
• Rate of Speech Quiz

Who should attend?

Frontline call center agents who are responsible for handling customer interactions. This seminar is appropriate for agents who handle customer service, sales and technical support calls. The material in this seminar is at a basic level.

Pricing

Pricing is per computer connection, not per person. Many companies attend these sessions in conference rooms to allow as many participants as possible to attend at the same low price.

Date:	Price:
Live Seminar Recording	$299.00
November 20, 2008 (2-3:30pm Eastern)	$299.00

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